null

FREE shipping on ALL Australian orders over $50 

Shipping & Returns

Shipping


We can ship to virtually any address in the Australia. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Free shipping is calculated after any discounts are applied and excludes express postage

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We use Australia Post as our courier and you have the option of standard and express post. All quotes will be shown at checkout 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Return/Refund Policy

Save the Children believes in quick and easy returns and we are committed to to making this process as easy as possible for you.

We aim to ensure all parties are happy and have a good experience. We understand that every item we ship is different and as such every return process will be different.

In the first instance contact us using our contact page and we will contact you to discuss possible solutions with you with 3 working days.

We adhere to all legal obligations within Australian law. Refunds are available for but not limited to the following reasons:

  • The item is not as described
  • The item is not fit for the purpose for which you purchased it
  • The item is faulty (except if it is described this way)

You are not entitled to a refund if you change your mind

There are certain situations where only partial refunds are granted; Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

To complete your return, we require your order number, contact details and proof of purchase.

 

Shipping Returns

To return your product, contact us using our contact page and we will provide you with our current return address and authorisation number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please note that the tracking number of shipping return should be sent to us within 3 days after we sent you the return address, or the process will be ended

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

The refund will be given to you within 5 days after we receive the return items.

 

Exchanges (if applicable)

As all of our items are unique there will be minimal opportunities for exchanges. If we are selling NEW items and we are able to exchange we will do our best to facilitate this option.

 

Store Credit (if applicable)

In some cases, we may agree to a store credit where the shipping costs outweigh the cost of the product. We will apply the credit to your account (you will be required to create a store account)

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at onlineshop@savethechildren.org.au