ONLINE SHOP POLICIES

Returns & Exchanges

How do I return an item(s)?

To return an item(s) please include the delivery note/invoice that you received with your parcel and outline the reason for the return. Send the returned item(s) to:

Online Shop - Returns & Exchanges
Save the Children Australia
Level 6, 250 Victoria Parade
East Melbourne
VIC 3002

Goods must be returned within 14 days of order date - unworn & unwashed. All products returned will be inspected to ensure product is refundable. Once approved for return we will credit your original method of payment, excluding the delivery fee (unless goods are faulty or not as ordered).

How can I exchange an item(s)?

If you would like to exchange a size or style please follow the same procedure as above. Please make sure your name, address, phone number and instructions for the exchange are clearly indicated. If an exchange is not available we will be in contact with you to discuss alternatives.

All goods must be returned in the condition they were received in, including the original packaging, i.e. polybags or boxes. Please note goods will be returned to you if not received in an acceptable refundable/exchangeable condition as outlined above.

No goods will be accepted outside the 14 days of purchase without authorisation or proof of purchase.

Product Availability

Should a product be discontinued or no longer available we will advise you by email or phone. A full refund will be provided if an appropriate alternative is not available or not suitable for you. Products are only available until stocks last.

We take measures to ensure we only engage with suppliers who have appropriate alignment with our values.

Secure ordering over the Internet

Your credit card details are encrypted before sending to Save the Children Australia, using SSL technology in a similar way to your details being encrypted when you perform internet banking transactions. In fact, ordering over the internet poses less risk than giving your credit card details over the phone or sending by mail or fax as there is no human intervention using this system. If you prefer to use those options, however, we are quite happy for you to do so.

Cookies

When you place an order we employ cookies which allows our server to store a small file of information on your machine to facilitate your online shopping experience. Credit card details are never stored in a cookie.